HeyKangaroo Com
HeyKangaroo Com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HeyKangaroo Com has a 2.1 star rating from 10 reviews and 33% would recommend; consumers are mostly dissatisfied with reliability, refunds, and support.
Positive Feedback
Some users note the product is cheap and one support interaction was helpful; a few reviews say the device works after reconnection.
Negative Feedback / Risk Areas
- Frequent customer service failures and unanswered calls in HeyKangaroo Com reviews.
- Devices often inoperable, connectivity and upload issues reported.
- Problems with cancellations, billing, refunds and subscription charges.
Key Takeaways for Future Customers
- Expect possible support delays; verify warranty and return policy before buying.
- Consider alternative brands if you need reliable camera and sensor performance.
- Document communications when cancelling service or disputing charges.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HeyKangaroo Com has a 2.1 star rating from 10 reviews and 33% would recommend; consumers are mostly dissatisfied with reliability, refunds, and support.
Positive Feedback
Some users note the product is cheap and one support interaction was helpful; a few reviews say the device works after reconnection.
Negative Feedback / Risk Areas
- Frequent customer service failures and unanswered calls in HeyKangaroo Com reviews.
- Devices often inoperable, connectivity and upload issues reported.
- Problems with cancellations, billing, refunds and subscription charges.
Key Takeaways for Future Customers
- Expect possible support delays; verify warranty and return policy before buying.
- Consider alternative brands if you need reliable camera and sensor performance.
- Document communications when cancelling service or disputing charges.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Coral, Florida
Camera icon
Nothing works on the website. No links work nor give any information.Apparently a lot of users have same problems both with product and company.Unable to get camera icon on phone, therefore unable to view security cam
Phone call disconnects, revived one call back in different issue. Havent been able to contact them since
Preferred solution: Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t even use the product
Cant even use the product because I cant connect thru the app!!! Reached out to the customer care and no response! Would love to have my motion sensors up and running before I leave to see family for thanksgiving but cant even use the product I bought!
Brookville, Pennsylvania
None of the help links get me through. My browser takes me to a broken or blocked web link.
Why am I getting redirected to this Cliudflare link instead if Kangaroo security???dffyafmstkzgmzgjatfjFjTjqrfjafjafjafj
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help
Don't buy a kangaroo security camera. No only would it not set up but the plug in chime got very hot and I had to unplug it. I received an email that someone would call me but so far ni phone call or anymore emails after I said chime got hot.
I received a kangaroo door camera and it will not activate. I have called and no call back.
I have emailed many times and the help they email me does not work. It comes with a plug in chime and now that is hot when plugged in.
I sent an email asking if this is normal and no reply. I really would like to set my camera up after having it for months.do
User's recommendation: Don't buy this camera
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlown off
Won't return my calls or emails and I recently renewed my agreement with them. I've tried over 2 weeks to talk with a customer service representative and all I get is "Sorry you missed us please leave a message and someone will call you very shortly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSupport
Stay away from them
HORRIBLE
8 different VM messages
In 3 days no response. Called during regular hours and all I get is" Sorry you missed us please leave messages, and we will contact you asap".
User's recommendation: Go elsewhere
Fremont, Nebraska
Sensor works but no pictures????
I am completely satisfied with your company and the employee that helped me. She was GREAT 
THANK YOU SO MUCH
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSensor works but no pictures????
The person that helped me was nice but said I had a broken camera. Duh!
He said I had to mail it back to where I bought it and I dont have a vlue who thst was so Iam just screwed!
I guess Ill get another one but Ill get a better brand for sure. Not happy!
User's recommendation: Replace your merchandise!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Camera Doorbell Failing To Upload Pictures
Managed To Troubleshoot Problem.
Friday 21st April 2023 Camera Doorbell failed to upload pictures. Called Kangaroo Customer Service.
They confirmed there was a glitch and they were fixing it. For three days it was fine. 25th April 2023 same happened again. Advisor guided me to reconnect it to my phone, which worked.
Overall good. I am now considering buying another Video Camera Doorbell.
User's recommendation: Give Kangaroo Camera Doorbell A Chance. Once It Works It's Fine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel service
I have been trying to cancel my service for a long time but yalls app doesnt allow it and you guys dont answer calls or call back
Preferred solution: Full refund
User's recommendation: Run
Once you try it you can never stop paying. They just charge after you quit
Called and cancelled service didn't like product. Never used the service and still get charged.
Last year they answered the phone. This year no customer service
- Cheap
- No memory
Preferred solution: Full refund
Item not sufficient
Camera inoperable after troubleshooting for several days.I have not received any emails about my product or any bill statements
Easton, Pennsylvania
Camera inoperable
My ring camera is not longer working,this has been going on for some time now.Please advise Me what should I do to resolve my issue
User's recommendation: Call customer service
Your doorbell won't connect to my wy-fi
Your door bell won't connect to my wi-fi and yes it is on!!! My phone is connected & my PC desktop is connetced!!!
!!! !!!
Preferred solution: Better customer service
User's recommendation: sloe respons from custemer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause for my safety reasons I needed the security system up and running but I got continuously hung up on over and over I am a huge tick tock influencer so I'm going to put y'all on blast because yo
Now every time I've called they hang up on me I go to tick tock because I am famous I'm letting you know that you're all a joke and you're not listening up my folks this is not a game this is not a plea you all took my money and you I paid a fee now you want to play with my life because of your insecure out of state out of country people that you work with my house has been broken into over and over the police were here today and my *** is still over I'm not playing nor will I call one more time to be hung up on your customer service sucks as a company if you can't get this right don't be a business but I'll put you all on black I promise that I will tick tock famous that's a true fact something happens to me you're all liable because I have the *** that I need to know that I hear what I see you guys don't know that it's not safe not to have this camera working because it's my fate my son died of the virus and I'm dying now but I'm not going to go out with a clown you guys need to get this issue fixed right now the camera works the time doesn't look it up my friends I already had your service and I had to get a new one a new device because of other one failed I paid a service now you keep your bargain or we're going to have a very big problem
Preferred solution: Let the company propose a solution
User's recommendation: In the future I suggest your customer service people do their job because I shouldn't have to get this angry or this irate because you people cannot get your service together now if something happens to me I've made plenty of police reports and you guys have not done what you're supposed to do to get the time working and I'm not going to drag any files or pictures I'm not doing that sorry my ID neither I don't think so you're not having that information until you call me I'm not you guys are crazy if you think I'm going to upload some *** you can't even get my *** right for you to know that I already have my number in the system already set up with all of my information including my credit card information which y'all have because you took out the payment so you better get on this and get on this quick because you guys are *** and you're a *** joke but I can't go anywhere right now because I have the virus you guys are very sick sad and disappointing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen hung up on over 15 times my son just died of the virus and I have it too
I've alread teacher customer service people how to doy sent what I need to just got hung up on over and over like 15 times have the I have the coronavirus my son just died of I am very very sick myself with a virus I'm not able to leave and my house keeps getting broke into the police have been here and I've been getting hung up on over and over I can't it's 11:00 at night where I am and I can't keep waiting for you guys to help me if something happens to me this is your fault because I've done what the police wanted me to do with getting a camera I'm not giving you anything else because I have an account look up my phone number 479-316-** ** I'm already registered Renee Torres 279@***.comand it andsay and you guys keep
Preferred solution: Let the company propose a solution
User's recommendation: Teacher customer service people how to do customer service you don't hang up on a person 15 times who's sick first of all the coronavirus second my son just died of the virus and I'm stuck at home with a camera and a chime that don't work
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Agree. Same happened to me. Tried to cancel many times but subscription continues to be deducted from my bank account without authorisation.